Visits

Booking rules

Updated 30 September 2026

Booking

You can book on the website, by phone on +370 600 00000 or at the salon. Online you only see times that are genuinely free. You’ll get a confirmation by email (if you gave us your address) and a reminder the day before your visit.

Moving and cancelling

• You can move or cancel your visit free of charge up to 24 hours before it – using the link in your confirmation email or reminder, or on the website (“My visit”).
• You can still cancel after that using the same link (to move your visit, please call us), but any deposit you’ve paid will then not be refunded, or only part of it will be – you’ll see this before you confirm. This way the time is freed up for other clients.
• If you don’t come and don’t let us know, the salon keeps the deposit. After several missed visits, we may ask for a deposit when you book online, or take your bookings by phone only.
• Can’t find a time that suits you? Choose “No suitable time?” when booking – we’ll message you when someone cancels. The time goes to whoever books it first.

Deposit and payment

• For some longer services we ask for a deposit (up to €20) or the full amount when you book – you’ll see this before you confirm.
• You pay by card, Apple Pay or Google Pay via Stripe. You pay the rest at the salon.
• If you cancel in time, we refund the deposit to the same card within 5–10 working days.

Price

The price shown on the website is a “from” price – the final price depends on hair length, thickness and the products used. Your specialist will tell you the price before starting work.

Running late

If you’re more than 15 minutes late, we may have to shorten your service or move it to another time so that other clients aren’t kept waiting. If we’re running late, we’ll let you know.

Gift cards

• You buy a gift card on the website and pay by card, Apple Pay or Google Pay via Stripe. We email you the code as soon as you’ve paid (and the recipient too, if you chose that).
• The gift card is valid for the period shown when you buy it (e.g. 12 months). It can be used for any of our services, in parts over several visits. It can’t be exchanged for cash.
• You can give the gift card to someone else. If you lose the code, write to us and we’ll send it again.
• You can return an unused gift card within 14 days of buying it – we’ll refund the money to the same card.

Home-care products

We get products you’ve reserved on the website ready within one working day and keep them for you for 7 days. You pay at the salon.

Online courses

• You buy courses in the “Courses for hairdressers” section of the website and pay by card via Stripe. The seller is UAB „Lūna“ (example), Užupio g. 00, Vilnius, company code 000000000.
• You get access as soon as you’ve paid. You sign in with your email address – we’ll send you a link (no password needed). You can watch on two devices at the same time.
• Right of withdrawal. When you buy, you agree that the digital content is supplied immediately and confirm that you therefore lose your 14-day right to withdraw from the contract. If something doesn’t work, write to us – we’ll fix it or refund you.
• The courses are for your personal learning only: the videos may not be recorded, shared or shown in public. If this condition is breached, your access may be withdrawn.
• Discount codes and bundles. You enter a discount code before paying; one code can be used per purchase. When you buy a bundle, all the courses in it are unlocked (courses you already have aren’t added again).
• Certificate. Once you’ve watched all the lessons of a course, you can get a certificate in your name. It can be verified by its code on our website. The certificate confirms that you’ve completed our course – it is not a state-recognised qualification.
• You can download lesson files (diagrams, lists of tools and materials) for your personal use – you may not share them.
• Stripe will email you a receipt. If you need an invoice for a company, write to us.

Questions

Email labas@luna.lt or call +370 600 00000.